Cleaner Earls Court Terms and Conditions of Service

These Terms and Conditions govern the provision of cleaning and related services by Cleaner Earls Court to its clients. By making a booking, confirming a service, or permitting our operatives to access your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order for services.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

Client means any individual, company, or organisation that requests or receives services from Cleaner Earls Court. Premises means the property or properties at which the services are to be carried out. Services means any cleaning, housekeeping, end-of-tenancy, one-off, or related services provided by Cleaner Earls Court. Operative means any employee, contractor, or representative engaged by Cleaner Earls Court to perform the services. Agreement means the contract between Cleaner Earls Court and the client, made up of these Terms and Conditions and any written confirmation of booking.

2. Scope of Services

Cleaner Earls Court provides domestic and, where agreed, light commercial cleaning and associated services within its designated service area. The specific services, frequency, and duration will be set out when the client makes a booking and confirmed in writing where applicable.

Any description of services on promotional materials is illustrative only. The exact tasks to be carried out at the premises will be confirmed at the time of booking or during the initial visit. Additional services or variations requested by the client may be subject to additional charges and must be agreed in advance.

3. Booking Process

Bookings may be made by the client through the channels made available by Cleaner Earls Court at the time of booking. The client is responsible for providing accurate information regarding the premises, the type of service required, the number of rooms and bathrooms, any special requirements, and any relevant access arrangements.

A booking is considered an offer by the client to purchase services in accordance with these Terms and Conditions. Cleaner Earls Court reserves the right to accept or decline any booking at its absolute discretion. Acceptance of the booking will occur when the client receives a booking confirmation, which may be provided verbally or in writing, at which point a binding agreement is formed.

Cleaner Earls Court may request photographs, inventory details, or further information about the premises to provide an accurate quotation. If upon arrival the operative finds that the premises differ significantly from the description provided by the client, Cleaner Earls Court reserves the right to adjust the price, amend the scope of services, or cancel the service with a reasonable call-out fee.

4. Access to Premises

The client must ensure that the operative has safe and timely access to the premises at the agreed time. Access may be arranged by the client being present, by arranging key collection, or by any other method agreed in advance. The client is responsible for ensuring that all security systems, alarms, and entry codes are correctly communicated and in working order.

If access is not available at the scheduled time, the operative will wait for a reasonable period if possible. If access is still not possible, Cleaner Earls Court may treat this as a late cancellation and apply the relevant fee as set out in the cancellation policy.

5. Client Obligations

The client agrees to:

Provide accurate information when booking and updating Cleaner Earls Court promptly with any changes. Ensure the premises are reasonably accessible and safe for the operative, including adequate lighting, ventilation, and safe access routes. Inform Cleaner Earls Court of any known hazards, defects, or risks at the premises, including but not limited to loose fixtures, unstable furniture, fragile items, or health risks. Keep pets under control during the service and notify Cleaner Earls Court in advance if pets are present. Refrain from instructing operatives to carry out work that falls outside the agreed services or that is unsafe, unlawful, or inappropriate.

6. Pricing and Quotations

Prices for services may be provided as an hourly rate, a fixed fee per service, or a combination of both. Any quotation provided by Cleaner Earls Court is based on the information provided by the client and is valid only for a limited time as specified at the point of quotation or, if not specified, for thirty days.

Cleaner Earls Court reserves the right to amend prices if the scope of work changes, if the premises differ from the description, or if additional tasks are requested by the client. Any such changes will be communicated to the client and must be agreed before additional work is carried out.

7. Payments

Unless otherwise agreed in writing, payment for services is due on or before the day the service is carried out. Cleaner Earls Court may require advance payment or a deposit to secure a booking, particularly for larger or one-off services such as end-of-tenancy cleaning or deep cleans.

Accepted payment methods will be communicated to the client and may include bank transfer, card payment, or other electronic methods. Cash payments may be accepted only if expressly agreed in advance and recorded on the client account. Operatives are not authorised to alter the agreed price or accept payments other than in accordance with Cleaner Earls Court procedures.

If payment is not received by the due date, Cleaner Earls Court reserves the right to charge interest on the overdue amount at the statutory rate and to suspend or cancel further services until full payment has been received. The client will be responsible for any reasonable costs incurred in recovering overdue amounts, including legal and administrative costs.

8. Cancellations and Rescheduling

The client may cancel or reschedule a booking by providing appropriate notice. For regular or standard appointments, at least 24 hours notice before the scheduled start time is required. For one-off, end-of-tenancy, or larger-scale services, at least 48 hours notice is required unless otherwise agreed in writing.

If the client fails to provide the required notice, Cleaner Earls Court may charge a cancellation fee up to the full value of the booked service. If the operative attends the premises and is unable to gain access, or the service cannot be carried out due to circumstances within the client s control, this will be treated as a late cancellation and the relevant fee may apply.

Cleaner Earls Court reserves the right to cancel or reschedule a booking at any time due to circumstances beyond its reasonable control, including staff illness, extreme weather, transport disruption, or safety concerns at the premises. In such cases, Cleaner Earls Court will offer an alternative appointment or, if no alternative is suitable, a refund of any pre-paid amount for the affected service.

9. Service Quality and Complaints

Cleaner Earls Court aims to provide services with reasonable skill and care. The client is encouraged to inspect the premises as soon as reasonably practicable after completion of the service. Any concerns or complaints about the standard of work should be reported promptly, ideally within 24 hours of completion.

Where a complaint is justified, Cleaner Earls Court may, at its discretion, offer a re-clean of the affected area, a partial refund, or another appropriate remedy. Any re-clean will normally take place as soon as reasonably possible, subject to operative availability.

Complaints raised after a significant delay, or where the premises have been used or occupied following completion of the service, may be more difficult to verify and may limit the remedies that can be offered.

10. Health, Safety, and Equipment

Cleaner Earls Court complies with applicable health and safety regulations and expects clients to do the same. Operatives are instructed not to undertake any tasks that may compromise their safety or that of others, including working at excessive heights, handling hazardous substances, or moving very heavy items without proper equipment.

Unless otherwise agreed, Cleaner Earls Court will provide suitable cleaning products and equipment. If the client requests or requires the use of their own products or equipment, the client is responsible for ensuring they are safe, suitable, and in good working order. Cleaner Earls Court accepts no liability for any damage or unsatisfactory results arising from products or equipment supplied by the client.

11. Waste Regulations and Disposal

Cleaner Earls Court complies with relevant UK waste management and environmental regulations. Standard household waste generated as part of the service will normally be placed in the client s designated bins at the premises.

The client is responsible for ensuring that appropriate bins and facilities are available for the disposal of general household waste and recycling. Cleaner Earls Court will not remove waste from the premises unless specifically agreed as part of the service. Additional charges may apply for the removal or disposal of larger items, bulk waste, or items requiring special handling.

Hazardous, clinical, or controlled waste, including but not limited to medical sharps, biological waste, chemicals, and certain electrical items, will not be handled or removed unless explicitly agreed in writing and in compliance with applicable regulations. The client is responsible for making appropriate arrangements for the disposal of such waste.

12. Damage and Liability

Cleaner Earls Court will exercise reasonable care when providing services. However, the client must inform operatives of any particularly fragile, valuable, or irreplaceable items and may be asked to secure or remove them before cleaning. Normal wear and tear and pre-existing damage are not the responsibility of Cleaner Earls Court.

If damage occurs that the client believes was caused by an operative, the client must report it as soon as practicable, providing details and evidence where possible. Cleaner Earls Court may request an opportunity to inspect the damage. If liability is accepted, Cleaner Earls Court may, at its discretion, arrange repair, replacement, or compensation, taking into account the age, condition, and value of the item.

Cleaner Earls Court shall not be liable for any indirect or consequential loss, loss of profit, or loss of opportunity arising from the provision of services. Liability for any one event or series of related events shall, to the fullest extent permitted by law, be limited to the value of the specific service during which the incident occurred.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.

13. Insurance

Cleaner Earls Court maintains insurance cover appropriate to its business activities, including public liability insurance, subject to policy terms, conditions, and exclusions. Details of current insurance cover can be made available on request. The existence of insurance does not extend or increase the liability of Cleaner Earls Court beyond that set out in these Terms and Conditions.

14. Privacy and Confidentiality

Cleaner Earls Court will handle personal data in accordance with applicable data protection laws in the United Kingdom. Information provided by the client will be used for the purpose of arranging and delivering services, handling payments, and dealing with enquiries or complaints.

Operatives are required to treat all information encountered at the premises as private and confidential. However, Cleaner Earls Court may disclose information if required to do so by law or by a regulatory authority.

15. Keys and Security

Where the client provides keys or access devices to Cleaner Earls Court, these will be stored and used securely and only for the purpose of providing services at the agreed premises. The client should not provide keys that identify the address directly.

Cleaner Earls Court accepts no liability for any loss or damage arising from security systems or locks that are already faulty, misused, or not properly installed. Any loss of keys or security concerns will be reported to the client as soon as reasonably practicable, and appropriate steps will be taken to mitigate risk.

16. Force Majeure

Cleaner Earls Court shall not be in breach of this Agreement nor liable for any delay or failure to perform its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, without limitation, extreme weather, natural disasters, strikes, public health emergencies, transport disruptions, or acts of government.

17. Amendments to Terms

Cleaner Earls Court may update or amend these Terms and Conditions from time to time to reflect changes in the law, business practices, or the services offered. The latest version will apply to any new or renewed bookings. Continued use of the services after changes are communicated will be deemed acceptance of the revised Terms and Conditions.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of services by Cleaner Earls Court.

19. Severability

If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the remaining provisions shall not be affected.

20. Entire Agreement

These Terms and Conditions, together with any written booking confirmation or agreed service specification, constitute the entire agreement between Cleaner Earls Court and the client in relation to the subject matter and supersede any prior discussions, correspondence, or understandings.

The client acknowledges that they have not relied on any statement, promise, or representation not expressly set out in this Agreement. Nothing in this clause limits or excludes liability for fraud or fraudulent misrepresentation.