Cleaner Earls Court Privacy Policy

This Privacy Policy explains how Cleaner Earls Court collects, uses, stores and protects personal data relating to customers within the Cleaner Earls Court service area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Cleaner Earls Court customers and prospective customers located in the Cleaner Earls Court service area, as well as individuals who contact us to enquire about our cleaning services. It covers personal data collected online and offline, including information provided via our website, by telephone, in writing, or in person.

Personal Data We Collect

Cleaner Earls Court collects and processes personal data that is necessary to provide and manage our cleaning services. The types of personal data we may collect include:

Contact details such as name, address, service address, and other location details necessary to attend at your premises, and any contact preferences you share with us.

Booking and service information such as the type of cleaning service requested, dates and times of appointments, instructions for accessing the property, and any relevant notes about the service environment.

Account and communication data such as records of your communications with us, including enquiries, complaints and feedback, as well as any preferences you express relating to services or communications.

Payment and billing information such as amounts charged, payment status, and billing history. We do not store full payment card details. Payment processing is carried out securely by external payment processors.

Technical data such as basic information about how you interact with our online services, for example the pages you visit and the time and date of access, to the extent necessary for security, analytics and service improvement.

How We Collect Personal Data

We collect personal data directly from you when you contact us to request a quote, make a booking, or communicate with us about an existing or past service. This may be via website forms, phone calls, text messages, or other written correspondence.

We may also collect personal data indirectly through our service providers, for example payment processors that confirm payment status, or technology providers that supply analytics data relating to website usage.

Lawful Bases for Processing

Cleaner Earls Court processes personal data only where there is a lawful basis under data protection law. Depending on the context, we rely on one or more of the following lawful bases:

Performance of a contract. We process personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes arranging appointments, providing cleaning services, communicating about bookings, and managing payment and billing.

Legitimate interests. We process certain personal data where it is necessary for our legitimate interests and where these are not overridden by your interests or fundamental rights and freedoms. This includes using data to improve and develop our services, manage our business operations, ensure security, prevent fraud, and handle enquiries, feedback and complaints.

Legal obligation. We process personal data where necessary to comply with legal obligations, such as maintaining records for tax and accounting purposes and responding to lawful requests from public authorities.

Consent. In limited cases, we may rely on your consent, for example for certain types of optional marketing communications. Where processing is based on consent, you can withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

How We Use Personal Data

We use personal data for the following purposes:

To provide, manage and improve our cleaning services, including handling bookings, scheduling staff, and tailoring services to your requirements.

To communicate with you about your enquiries, quotes, bookings, and any changes or updates to our services or terms.

To process payments, issue invoices, manage accounts, and maintain appropriate financial records.

To handle customer service matters, including feedback, requests and complaints, and to monitor the quality and performance of our services.

To protect our business, staff and customers, including by preventing and detecting fraud, misuse of services and other harmful activities.

To comply with applicable laws and regulations, cooperate with regulatory authorities and enforce our legal rights.

Data Sharing and Processors

Cleaner Earls Court does not sell personal data. We may share personal data with trusted third parties who act as data processors on our behalf. These processors only act on our instructions and are contractually required to protect personal data and to use it only for the purposes we specify.

Categories of processors and recipients may include:

Payment service providers who process payments and manage payment security.

IT and hosting providers who support our business systems, website and data storage.

Customer relationship and communication service providers who assist in managing bookings, reminders and service-related messages.

Professional advisers such as accountants or legal advisers, to the extent necessary for them to provide services to us.

We may also disclose personal data where required by law or where necessary to establish, exercise or defend legal claims.

International Data Transfers

Where our processors or service providers are located outside the United Kingdom or the European Economic Area, or where data is otherwise transferred internationally, we take appropriate steps to ensure that your personal data remains protected. This may include the use of data protection safeguards such as standard contractual clauses or other mechanisms approved by relevant authorities.

Data Retention

Cleaner Earls Court retains personal data only for as long as it is necessary for the purposes for which it was collected, and to meet our legal, accounting and reporting obligations.

In general, we retain customer and booking data for as long as you remain an active customer and for a period thereafter to enable us to respond to queries, manage our relationship with you and maintain appropriate business records. Financial and transaction records are typically kept for the period required by tax and accounting legislation.

When personal data is no longer required, we will take appropriate steps to delete it securely or anonymise it so that it can no longer be linked to an identifiable individual.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, staff training, and procedures for dealing with suspected data breaches.

While we strive to protect your personal data, no system can be completely secure. You are encouraged to contact us promptly if you suspect any misuse of your personal data in connection with our services.

Your Data Protection Rights

As a customer within the Cleaner Earls Court service area, you have a number of rights under data protection law in relation to your personal data. Subject to certain conditions and exemptions, these include:

Right of access. You can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you, together with information about how we use it.

Right to rectification. You can request that inaccurate or incomplete personal data is corrected or updated.

Right to erasure. In certain circumstances, you can request that we delete your personal data. This right is not absolute and may be subject to legal and contractual restrictions.

Right to restriction of processing. You can ask us to restrict the processing of your personal data in specific situations, for example while we are responding to a request to rectify data.

Right to data portability. In limited circumstances, you can request that we provide your personal data in a structured, commonly used and machine-readable format, and that it is transmitted to another controller where technically feasible.

Right to object. You can object to the processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds or the processing is for legal claims.

Right to withdraw consent. Where we rely on your consent, you can withdraw this consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about how Cleaner Earls Court handles your personal data, you can contact us using the usual communication channels you use for our services. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with a supervisory authority if you believe that your personal data has been processed in a manner that does not comply with data protection law. You are encouraged to contact us first so we can try to resolve your concerns.

Changes to This Privacy Policy

Cleaner Earls Court may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply to all Cleaner Earls Court customers in the service area from the date it is published. You are encouraged to review this Privacy Policy periodically to stay informed about how we handle your personal data.