Terms and Conditions for Cleaner Earlscourt

These Terms and Conditions govern the provision of domestic and commercial cleaning services by Cleaner Earlscourt and apply to all bookings made with us, whether one-off, regular, or specialist cleaning appointments. By placing a booking, the customer agrees to these terms in full and confirms that they have authority to instruct the service at the relevant property. These terms are designed to set clear expectations about the booking process, payment requirements, cancellations, liability, waste handling, and the legal framework that applies to the service. If any part of these terms is unclear, the customer should raise the issue before the appointment is confirmed. We reserve the right to update these terms from time to time, and the version in force at the time of booking will apply to that service unless a written amendment has been agreed.

Service Scope. Cleaner Earlscourt provides cleaning services as described at the time of booking, which may include standard domestic cleaning, deep cleaning, end-of-tenancy cleaning, after-builders cleaning, or other agreed tasks. The exact scope of work must be confirmed before the appointment begins. Any task not listed in the booking request or agreed in writing is excluded unless both parties agree otherwise. The cleaner or team attending the property may refuse any task that is unsafe, unlawful, or outside the stated service scope. The customer is responsible for ensuring that the property is ready for cleaning, that access is available, and that the areas to be cleaned can be safely reached. Where the service requires specialist equipment, chemicals, or additional labour, this may affect the final price and the appointment schedule.

By booking a cleaner service in Earlscourt, the customer confirms that all information provided is accurate, including property access details, service type, size of the premises, and any specific cleaning requirements or hazards. If incorrect information is supplied, we may amend the price, alter the timing of the appointment, or decline to continue if the service cannot reasonably be delivered as planned. For the avoidance of doubt, these terms apply to all bookings made in person, by phone, by email, through an online form, or through any other agreed booking method.

The booking process begins when the customer submits a request for cleaning and provides the essential details needed for a quotation or estimate. We may request information about the type of property, floor area, number of rooms, cleaning frequency, preferred dates, access arrangements, and any additional requirements such as oven cleaning, fridge cleaning, or stain treatment. A booking is not guaranteed until we have confirmed availability and, where required, received any deposit or prepayment. We may decline a booking at our discretion if the requested work falls outside our capabilities, presents a safety risk, or would require a level of resource that cannot be accommodated. Confirmed appointment times are approximate unless a fixed time has been expressly agreed in writing.

Once a booking is accepted, the customer should review the details carefully, including the date, time, service description, and any special instructions. If changes are needed, they must be communicated as soon as possible. We will make reasonable efforts to accommodate amendments, but changes are subject to team availability and may affect the price or completion time. Access to the property must be arranged so the cleaning can start on time. If our team is unable to enter the property at the agreed time because keys, codes, or an authorised person are unavailable, we may treat the appointment as a late cancellation or failed visit, and a charge may still apply.

Customers booking a Cleaner Earlscourt service should ensure that fragile items, valuables, confidential documents, and any items of sentimental importance are secured before the appointment. Unless explicitly agreed, we do not move heavy furniture, dismantle fittings, or handle items that require specialist knowledge. If pets are present, the customer must ensure they are safely contained or otherwise managed so that the service can be completed without risk. If the property contains biohazards, mould, bodily fluids, insect infestation, or other hazardous conditions, the customer must disclose this in advance, as additional controls or specialist treatment may be required.

The customer agrees to pay the charges stated at the time of booking, together with any approved extras, call-out charges, parking costs, congestion or access fees, and any additional labour that arises from work outside the agreed scope. Payment terms may vary depending on the service type, but unless otherwise stated, payment is due upon completion of the cleaning or, for certain appointments, in advance. We accept payment only by the methods communicated at booking. If a deposit is required, the appointment may be reserved only after that deposit has cleared. Deposits may be non-refundable where cancellation occurs outside the permitted cancellation window or where materials and labour have already been committed to the service.

If the customer disputes any invoice, they must notify us promptly and provide clear reasons. Undisputed amounts remain payable on time. Late or failed payment may result in suspension of future bookings and recovery action where necessary. Cleaner Earlscourt reserves the right to charge interest or reasonable administrative fees on overdue sums where allowed by law. Any promotional discount, quote, or estimate is valid only for the period stated and may be withdrawn if the service date, property size, or condition changes materially. Where the property is significantly more soiled than described, or where the service requires additional labour because of unexpected conditions, a revised price may be issued before work continues.

In some cases, a key collection or return arrangement may be agreed. If so, the customer remains responsible for ensuring keys, fobs, or access devices are accurately labelled and safely provided. We will take reasonable care of any keys or access items entrusted to us, but liability for loss is limited as set out in these terms. Customers should note that bank transfer, card payment, or other electronic payment may be required in advance for certain bookings. Where payment is made by a third party, the customer remains primarily liable for the charges if the third party fails to pay.

Customers may cancel or reschedule a booking by giving reasonable notice in accordance with the cancellation policy provided at the time of booking. In the absence of a different written agreement, cancellations made with sufficient notice will not attract a charge, while late cancellations may be charged in part or in full depending on the resources already allocated to the appointment. A cleaning service in Earlscourt that has been scheduled and confirmed may involve staff planning, equipment preparation, and reserved time that cannot readily be reassigned. For this reason, notice is required to avoid unnecessary losses.

Where a customer is absent at the agreed start time or fails to provide access, the appointment may be treated as a late cancellation or failed visit. In such circumstances, the full fee or a minimum call-out charge may be applied. If we arrive and the property is not in a condition that allows safe or lawful cleaning, we may cancel the appointment on the spot and charge for time and travel already incurred. Examples include, but are not limited to, serious safety hazards, lack of water or electricity where essential, aggressive behaviour, or refusal to permit reasonable access to the work area.

We may also reschedule or cancel a booking if there is illness, severe weather, transport disruption, equipment failure, staff shortage, or another event beyond our reasonable control. If we are unable to attend, we will aim to offer an alternative appointment. Where a refund is due for a prepaid service that cannot be delivered, it will be issued for the unused portion of the service only. We will not be liable for indirect losses arising from a cancellation or rescheduling, such as loss of earnings, missed appointments, or inconvenience, unless required by law.

Our liability is limited to losses that are foreseeable and directly caused by our negligence or breach of these terms. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. However, subject to those legal limits, we are not responsible for pre-existing damage, wear and tear, hidden defects, unsecured items, or damage caused by incorrect information supplied by the customer. Customers should take photographs of any delicate or valuable items before the service if they wish to retain a record of their condition.

Cleaner Earlscourt will exercise reasonable care and skill in performing the service, but cleaning outcomes may vary depending on the condition of the property, the materials involved, the age of surfaces, and the presence of stains or damage that are already embedded. We cannot guarantee the removal of all marks, odours, limescale, grease, mould, paint, adhesive, or biological contamination where permanent staining or structural damage has occurred. If a surface is particularly fragile, porous, antique, or specialist, the customer should notify us in advance so that appropriate methods can be considered. We may decline to use certain products or techniques if we believe they could damage the surface.

To the fullest extent permitted by law, our total liability for any claim arising from a service shall not exceed the amount paid or payable for the specific booking giving rise to the claim. Nothing in these terms limits any rights the customer may have as a consumer under applicable law. The customer must notify us of any complaint, damage, or concern within a reasonable time after the service has been completed, and in any event as soon as practical so that the matter can be investigated. Failure to give timely notice may affect the ability to verify the issue and resolve it fairly.

All waste generated during the cleaning service must be handled in accordance with applicable waste regulations, environmental requirements, and safe disposal practices. We may remove only the types of waste expressly included in the service description or agreed in advance. General cleaning waste, packaging, and non-hazardous debris may be bagged and placed in the customer’s designated waste containers if permitted by the property rules. We do not normally transport waste off-site unless this has been specifically arranged and lawful disposal has been confirmed. Hazardous waste, including sharps, asbestos, chemicals, medical waste, or contaminated materials, will not be handled unless a separate specialist arrangement is in place and all legal requirements are satisfied.

The customer must disclose the presence of any materials that require special disposal, quarantine, or segregation. If prohibited or dangerous waste is discovered during the service, we may stop work immediately and request further instructions. Any additional disposal costs, specialist handling fees, or delays arising from undisclosed waste will be charged to the customer where lawful. We are not responsible for penalties, fines, or enforcement action caused by the customer’s failure to comply with relevant rules. The customer also agrees not to request any activity that would involve unlawful dumping, misclassification of waste, or disposal in a manner inconsistent with environmental law.

These terms, and any dispute or claim arising from them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. If any provision of these terms is found to be invalid or unenforceable, the remainder will continue in full force. No failure or delay in enforcing any right under these terms shall operate as a waiver of that right. These terms constitute the entire agreement between the customer and Cleaner Earlscourt concerning the relevant booking, unless varied in writing by an authorised representative.

The customer confirms that they have the authority to allow cleaning work to be carried out at the property and, where required, that permission has been obtained from the owner, landlord, managing agent, or other responsible party. Any instructions given by the customer during the service must be lawful, reasonable, and consistent with the original booking. We may refuse to follow instructions that would breach health and safety standards, local rules, tenancy obligations, or the law. A Cleaner Earlscourt appointment may involve the use of detergents, disinfectants, and other cleaning products. The customer should inform us of allergies, sensitivities, asthma concerns, or material restrictions before the service begins.

Where the service includes end-of-tenancy or pre-sale cleaning, the customer acknowledges that such services are cosmetic and operational in nature and do not amount to a guarantee of acceptance by a landlord, tenant, purchaser, or letting agent. Similarly, where the service includes deep cleaning, the term refers to a more detailed cleaning process than standard maintenance cleaning and does not guarantee restoration of all surfaces to a like-new condition. Any expectation beyond ordinary cleaning outcomes must be expressly agreed beforehand. Our staff may document the condition of the property before and after the service for internal records, quality control, and dispute resolution.

We may subcontract all or part of the cleaning service to suitably qualified persons, provided that the service standard is maintained. If a subcontractor is used, these terms still apply. The customer must not attempt to recruit or engage our staff directly for work outside the agreed booking in a manner that circumvents our business arrangements, unless we have given prior written consent. Any such arrangement may result in the termination of future services and may be subject to a separate agreement. The customer also agrees not to interfere with the safe completion of the work or to require staff to undertake tasks that are misleadingly described or not reasonably feasible within the time booked.

We may suspend or refuse services where the customer has failed to pay previous invoices, has repeatedly cancelled bookings without adequate notice, or has behaved abusively or unlawfully toward staff. In the event of suspension, any prepayments for undelivered services will be handled in accordance with these terms and applicable law. If a dispute cannot be resolved informally, each party should act reasonably and in good faith to narrow the issues before commencing formal proceedings. Nothing in these terms prevents either party from seeking urgent injunctive relief or taking any action that cannot lawfully be delayed.

Any notice relating to a booking, cancellation, complaint, or payment should be given through the agreed communication method used for the service. Notices are deemed received when they would reasonably be expected to reach the other party, provided they have been sent correctly. If a deadline falls on a non-business day, action may be taken on the next business day unless the booking agreement states otherwise. The customer should keep a copy of all booking details, payment confirmations, and service instructions for their records.

By proceeding with a booking, the customer acknowledges that they have read, understood, and accepted these Terms and Conditions in relation to the Cleaner Earlscourt service. These terms are intended to operate fairly and transparently, balancing service quality with the practical needs of scheduling, payment, safety, waste handling, and legal compliance. For convenience, the headings are provided for reference only and do not affect interpretation. The parties agree that any ambiguity will be interpreted in a manner consistent with the overall purpose of the agreement and the applicable law.